Refund policy

REFUND & RETURNS POLICY

At BEYOND LEOTARDS, we want you to feel completely confident and happy with your purchase.

RETURNS

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

Items must be returned:

  • Unworn and unused
  • In their original condition
  • With all original tags attached
  • In the original packaging where possible
  • Free from makeup, deodorant, perfume, fake tan, stains or other marks

As leotards are close-fitting garments, please take care when trying on your item and wear suitable underwear to protect the garment.

REFUNDS

Once your return has been received and inspected, we will process your refund to the original payment method.

The cost of returning an unwanted item is the responsibility of the customer, unless the item is faulty or we have sent you an incorrect item.

Your statutory consumer rights are not affected by this policy.

FAULTY OR INCORRECT ITEMS

If your leotard arrives faulty, damaged or is not the item you ordered, please contact us as soon as possible with your order number and photographs of the issue.

We will work with you to arrange an appropriate remedy, which may include a replacement or refund where required by law.

PRE-ORDERS

Pre-order items are subject to the same applicable consumer rights as other online purchases.

If you need to cancel a pre-order before it is dispatched, please contact us as soon as possible.

Estimated dispatch dates are provided at the time of purchase and may be subject to change. If there is a significant delay, we will contact you with an update.

PERSONALISED ITEMS

Where a leotard has been personalised or made specifically to your individual requirements, cancellation and return rights may differ. Personalised or custom-made items may be excluded from the usual change-of-mind cancellation right, although this does not affect your rights if the item is faulty or not as described. (GOV.UK⁠)

IMPORTANT

Nothing in this policy affects your statutory rights as a consumer.

For any questions regarding returns or refunds, please contact:

BEYOND LEOTARDS